Shipping
How can I track my order?
When your order is shipped (which is usually within 2 weeks) we send out a shipping confirmation email with your shipping courier and tracking number. If you do not receive an email after 14 working days of placing your order, then email us.
How long will shipping take?
Delivery usually takes approximately 2-5 weeks dependant on your location as we are a small business, so we try our best to fulfill orders as quickly as we can. With this in mind we are unable to guarantee delivery by a certain date.We usually recommend to only contact us about your order not arriving after 30 DAYS of the dispatch date.
PLEASE NOTE: we do NOT offer next day delivery. Expedited delivery options refer to the service used after your order has been processed, produced and packed.
Returns
How can I make a return?
We are unable to offer exchanges on orders however we are now accepting returns.
You can return your order within 2 weeks of receiving it - beyond this timeframe we will be unable to accept any returns.
If you wish to return your order please contact info@shopobsidian.co for instructions and a returns code. Please be aware you will be responsible for the cost of return postage.
Can I cancel my order?
As every tee and sweatshirt is made to order please send any requests immediately within 12 hours and we will try to action it before it is made and shipped.Please be aware we cannot always guarantee this.You should receive a full refund within 10 working days.